The responder connects to your existing email inbox (Gmail, Outlook, Libero, Aruba, or any IMAP/SMTP provider) via a secure and encrypted connection. You don't need to change your email address or modify your habits. We provide step-by-step instructions during the initial setup. The connection uses the same security standards as online banks, and you can disconnect the service at any time with one click.

Absolutely. EmailAssistant generates a draft response that you can view in your web dashboard. You have three options: approve and send with one click if the response is perfect, edit the text using the integrated editor before sending, or delete the draft and manage it manually for specific cases. Final control is always in your hands; no email is sent without your explicit approval.

Plans are customized based on the monthly email volume your business handles. Pricing includes initial setup, company database integration, dashboard training, and ongoing technical support. Contact us for a quote tailored to your specific needs. We also offer a trial period to test the service before final activation.

Artificial intelligence is designed to recognize requests that require specialized human intervention: complaints, legal issues, conflict situations, or highly complex requests. In these cases, the AI ​​Email Responder will flag "Requires human attention" and will NOT generate an automatic response, leaving you to manage the communication yourself. You can still use the dashboard to manually respond to any email.

Yes, security is our priority. Your data remains on your server, and EmailAssistant does not permanently store sensitive customer information. The connection is end-to-end encrypted with SSL/TLS protocol. The company database (price lists, products, information) is stored securely and accessible only to the AI ​​system to generate responses. We comply with the European GDPR for personal data protection. We never share or sell your data to third parties.

The complete setup takes 3-5 business days. The process includes: day 1-2, analyzing your needs and connecting your email inbox; day 2-3, uploading and structuring your company database (products, price lists, FAQs); day 4, testing and refining the generated responses; and day 5, training on how to use the dashboard. Once active, the system is immediately operational 24/7.

The responder supports six languages: Italian, English, French, German, Russian, and Arabic. The system automatically recognizes the language of the incoming email and generates a response in the sender's language, maintaining a professional tone and proper grammar. If you receive emails in unsupported languages, the system will notify you for manual handling.

Yes, if notifications from these portals arrive in your company email inbox, it handles them normally. It can respond to room availability inquiries, restaurant reservations, service inquiries, and other standard communications. For final confirmations that require access to the portal systems, the AI ​​Email Responder prepares the draft and you complete the process on the dedicated platform.

If the email is too vague or generic, AI generates a polite response that asks for more details on what the customer wants to know. For example: "Good morning, we'd be happy to provide you with the information you requested. Can you tell us what you need? Availability, prices, product/service features? We remain at your disposal." This way, you guide the customer to formulate a more specific request.

Yes, you can pause the service at any time from the dashboard. This is useful during extended business closures, extraordinary maintenance, or periods when you prefer to manage all communications manually. During the pause, the AI ​​Email Responder will not intercept emails that normally arrive in your inbox. You can reactivate the service with one click whenever you want.